Guides & FAQ

Everything you need to know before you order

Answers to the questions we hear most, plus longer guides on measuring, cost, configuration, glass, finish care and working with your installer.

Frequently Asked Questions

Ordering and Lead Times

How do I start an order?

Send us a model or a sketch and your rough opening through the quote form or a quick call. We reply within one business day and follow with a quote and a free CAD rendering.

How long from deposit to delivery?

Most doors ship in 10 to 14 weeks from approved drawings. Size, glass and finish change the window, and your quote states the estimate for your build.

Can you rush a door?

Sometimes. Rush production depends on the shop schedule and the complexity of the door. Ask when you request your quote and we will tell you honestly.

What deposit do you require?

A deposit is due when you approve the CAD drawing, with the balance before crating. Exact terms are on your quote.

Measuring and Sizing

What measurement do you need?

We need the rough opening, the width and height of the framed hole, plus the jamb depth. Our measuring guide shows exactly where to measure and how many readings to take.

What if my opening is not square?

Old homes rarely are. Give us the width at top, middle and bottom and the height on both sides, and we build to the smallest usable dimensions with shim allowance.

How do I measure an arched opening?

Capture the width, the height to the spring line, and the radius of the arch. Our arched measuring guide walks through it with a diagram.

Can you build to a finished opening instead?

We prefer the rough opening so the pre-hung jamb fits with proper shim space. If you only have a finished opening, tell us and we will guide you.

Installation

Who installs the door?

A finish carpenter or door installer. We deliver a pre-hung unit in its jamb, which makes the set straightforward for a competent contractor.

What does the installer need on the day?

Two or three people, a pallet jack or dolly, shims, low-expansion foam, and exterior sealant. Our fitting guide lists the full kit.

Do you provide installation instructions?

Yes. Every door ships with a fitting guide covering shimming, plumb and level, sealing and hardware adjustment.

Glass

Is the glass energy efficient?

The standard unit is a tempered double pane with an argon gap. Low-E glass is an upgrade that lowers the U-value and cuts solar gain on sun-facing entries.

Can the glass be cleaned inside the cavity?

Yes. Our glass panels are operable, so the interior surfaces can be opened and cleaned rather than sealed shut.

Which glass is most private?

Satin Etch and Frosted rate five of five for privacy. Reeded, Flemish and Granite sit in the middle, and Clear Low-E is fully transparent.

Do you offer impact glass?

Yes. Impact laminated glass and a hurricane package are available for coastal and high-wind zones.

Hardware and Security

Is a deadbolt included?

Yes. Every handle set includes a deadbolt. Multipoint locks and smart lock prep are optional upgrades.

Can I use a smart lock?

Our lever latch family is smart lock ready and bored to American standard, so most popular smart deadbolts fit.

How secure is an iron door?

A fully welded 12-gauge steel door with a multipoint lock is among the most secure entries available, far stronger than a hollow or filled door.

Which handle is most accessible?

The lever latch opens with a single downward motion and is the best choice where accessibility matters.

Finish and Maintenance

How is the finish applied?

Bare steel is sandblasted, coated with a zinc-rich primer, sprayed with a baked epoxy, then hand-patinated where the design calls for it and sealed with a clear coat.

How do I care for the finish?

Wipe with a soft cloth and mild soapy water a few times a year. Never pressure wash, never use tape on the finish, and touch up chips promptly with the supplied kit.

Will the finish fade?

The baked epoxy resists fading. Direct all-day sun and coastal salt shorten the interval between touch-ups, which is why we offer a care kit.

Shipping

How is the door packaged?

On a welded iron cage over a skid, wrapped and braced so the leaf and glass cannot shift. This is the most protective crating in the trade.

How much does a door weigh?

Roughly 600 pounds for a single and up to 1,000 pounds for a double, crated. Plan for a liftgate delivery and help on hand.

What do I check at delivery?

Inspect and photograph the crate before you sign. Note any freight damage on the delivery receipt so a claim is straightforward.

Warranty and Returns

What does the warranty cover?

We warrant the door and jamb for 10 year, the factory finish for 5 year, and the glass for 1 year, subject to the terms on your quote.

What voids the warranty?

Coastal sites within two miles of salt water, pressure washing, adhesive tape on the finish, and hardware wear fall outside the warranty. Full exclusions are listed on the warranty.

Can I return a custom door?

Custom doors are built to your opening and are final sale. This is why we provide a CAD rendering to approve before anything is forged.

How do I make a claim?

Contact us right away with photos or video. We review quickly and arrange repair or replacement of covered parts.

How to Measure for an Iron Door

Measure the rough opening, not the old door. The rough opening is the framed hole in the wall, and building to it leaves the shim space a pre-hung jamb needs to sit plumb and level.

Take the width at three heights, near the top, the middle and the bottom, and record the smallest. Take the height on both the left and right sides and again record the smallest. Old homes are rarely square, and building to the smallest usable dimension avoids a door that binds.

Measure the jamb depth, the thickness of the wall from interior finish to exterior finish, since the jamb is built to wrap it. If the opening is arched, capture the width, the height to the spring line where the curve begins, and the radius of the arch.

Note the swing you want, inswing or outswing, and the handing, left or right as you face the door from outside. When in doubt, write not sure and we confirm it with you. Download the measuring worksheet to record every reading in one place.

How Much Do Wrought Iron Doors Cost?

A custom iron door is priced by what it takes to build, so the honest answer is a range that your quote makes exact. The largest factors are size, single versus double, the amount and type of glass, the finish, and any upgrades like a thermal break or impact glass.

Freight is real and itemized. A crated single runs about 600 pounds and a double up to 1,000, and both ship by liftgate freight, so distance and access affect the delivery line on your quote.

What is included matters when you compare quotes. Our price covers the forged and finished door, insulated tempered glass, a pre-hung jamb, standard boring, weatherstripping and a deadbolt. A lower number elsewhere often leaves the jamb, glass upgrade or hardware out.

Rather than publish a fixed price that would be wrong for most openings, we send a free quote and CAD rendering for your exact door. Send your specification through the quote form and we will price it precisely.

Single vs Double Iron Doors

Choose a double door when the opening is roughly 60 inches wide or more, or when the entry should read as formal. Below that width a single door, sometimes with sidelites, usually looks and works better.

On a double, one leaf is active for everyday use and the other is inactive, held by flush bolts top and bottom and closed against an astragal. You open the second leaf only when you need the full width, for furniture or a crowd.

A double door raises curb appeal and lets in more light, and it is the natural choice for a grand arched opening. It also costs more than a single of the same height, since there is more iron, more glass and heavier hardware.

If you are unsure, send your opening width and we will advise. See the glossary for active leaf, astragal and flush bolt, and we will help you compare both configurations.

Iron Door Maintenance and Finish Care

An iron door needs little care, but a little goes a long way. A few times a year, wipe the door with a soft cloth and mild soapy water, then dry it. This removes grit that would otherwise dull the finish.

Never pressure wash the door and never put adhesive tape on the finish, since both damage the baked epoxy. Avoid abrasive pads and harsh solvents. If a chip appears, touch it up promptly with the supplied kit so bare steel does not start to rust.

Coastal homes need more attention. Salt air is hard on any metal, so rinse the door more often near the water and keep to a touch-up schedule. Sites within two miles of salt water fall outside the finish warranty, which is why we recommend Sienna Rust or a sealed finish there.

Seasonally, check the weatherstripping for compression and the hinges and lock for smooth operation, adjusting as needed. A well kept iron door looks its best for decades.

Choosing Glass for Privacy and Light

Glass is where privacy and daylight are balanced, so start with how exposed your entry is. Each of our textures carries a privacy rating from one to five, where one is a clear view and five is fully obscured.

For a street-facing or close-neighbor entry, Satin Etch and Frosted rate five and still pass even, bright light. Reeded, Flemish and Granite sit in the middle, giving privacy with more sparkle. Clear Low-E rates one, for entries that frame a courtyard or view worth showing.

Match the texture to the architecture too. Reeded and satin read modern, while Flemish, Seedy and Glue Chip suit traditional scrollwork. See each texture up close in design options.

Add Low-E on sun-facing doors to cut heat and glare, and specify impact laminated glass in coastal and high-wind zones. Both are upgrades detailed on the craftsmanship page.

Working With Your Installer

Hand your installer the pre-hung door, the fitting guide that ships with it, and your approved CAD drawing. Because the door arrives mounted in its jamb, a competent finish carpenter can set it accurately.

Prepare the rough opening first. It should be clean, square within reason, and sized per the drawing, with a solid subfloor for the threshold. Plan for two or three people, a pallet jack or dolly, shims, low-expansion foam and exterior sealant.

On the day, set the jamb plumb and level, shim behind the hinges and strike, and check the reveals before fastening. Foam and seal the perimeter, then adjust the hardware so the door swings and latches cleanly.

Inspect and photograph the crate before signing for delivery, and note any freight damage on the receipt. See the shipping section on the craftsmanship page for the full delivery checklist.

Response within one business day

Begin Your Commission

Send your opening and a designer replies within one business day with a quote and a free CAD rendering.